Política de reembolso

Within 15 days after delivery (between Dec 21, 2026 – Dec 31, 2026, 20 days from the day of delivery), you may return any product purchased from https://platagrocery.com for full credit, except for beverages due to potential product tampering. You may contact us at info@platagrocery.com or 718-684-9353 to explain the reason for your return, and we will work with you to determine whether your purchase qualifies for a refund based on the circumstances.

Please note that we can process returns and refunds only for items purchased from https://platagrocery.com.

We cannot refund shipping charges, unless the issue was due to an error on our part (for example, shipping the wrong item).

Please include the following in your return package:
• Unopened items in their original packaging

Additional Return & Refund Conditions (Effective Immediately)

1. Refunds for expired or damaged products

We will issue a full refund for any product that arrives expired or damaged.
However, if the product still has more than 20 days of validity remaining, it will not qualify for a refund.

2. No refunds once the product has been shipped

Once an order has been shipped, we cannot approve any refund request unless the package arrives damaged, expired, or with an issue caused by us.

3. If the product arrived in good condition but the customer is not satisfied

If the product was delivered in good condition but the customer decides they do not want it, the customer must return the unopened product at their own expense.
Once the return is received and inspected, we will issue a 100% refund.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Lost or Stolen Packages Policy

Plata Grocery is not responsible for packages that are marked as “Delivered” by the carrier but are not received by the customer.
Once a package is scanned as delivered, responsibility transfers to the customer.

If this occurs, we recommend:
• Checking with neighbors or building management
• Reviewing any delivery photos
• Contacting your local post office
• Confirming the correct delivery address

We can assist you in filing a claim with USPS, but we cannot issue refunds for stolen packages.

Lost packages in transit

If a package is lost in transit (no tracking updates for more than 7 days), we will offer either:
• A replacement or
• A full refund
once the carrier confirms the package is missing.

Incorrect or incomplete addresses

If the customer enters an incorrect or incomplete address at checkout:
• The customer is responsible for any additional shipping costs
• Refunds will not be issued for packages lost due to an incorrect address provided by the customer
• If the package is returned to us, the customer may request a reshipment by paying the new shipping cost